Usability of Money Transfer Information Systems Explained by Accessibility and Affordability: The Case of Swift and TISS in Tanzania

Authors

  • Maduhu Mshangi

Abstract

The main objective of this study was to explore the usability of money transfer information systems in Tanzania.  The study specifically addressed: relationship between accessibility and usability; relationship between affordability and usability of money transfer information systems. Respondents were drawn from 36 financial institutions which are members of SWIFT and TISS in Tanzania; 34 members are in Dar es Salaam region, 1 in Zanzibar and 1 in Kilimanjaro region.  Questionnaires were adopted as the main tool of collecting data, variables and hypotheses were identified and developed to obtain statistical relationships.

 The results reveal that there is strong positive relationship between accessibility and usability; and weak positive relationship between affordability and usability of money transfer information systems. This study conclude that  in order to increase usability of money transfer particularly SWIFT and TISS, financial institutions need to improve  accessibility and affordability of the money transfers information systems.

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Published

2014-01-15

Issue

Vol. 3 No. 12 (2013)

Section

Articles

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