Management Crisis In The Hotel Industry In Tunisia And Terms Of Resolution

Abstract

There is an "exploratory" research that attempts to develop an understanding of the management of crises that may occur during the evolution of the hotel industry in Tunisia based on a framework of theoretical reflection that we are trying to test in the field.

This study aims to:

• Test the validity of the theoretical model by comparing it with the perceptions of hotel business leaders.
• Develop an understanding of crises.
• Provide benchmarks, methodologies and tools to managers to help them develop management devices intended to prevent crises, to respond, to handle certain situations and make sense of them.
• To further involve leaders in crisis management in order to reduce the frequency, impact and make crisis management almost a normal part of business management.

The research results should enable us, although we can never offer a systematic recipe for each crisis management, to provide recommendations through different types of actions to be taken before, during and after the management of crisis situations.