ANAND, S.; SAXENA, D. Increasing the effectiveness of Banking Services by listening to marginalized consumers. Innovative Journal of Business and Management, [S. l.], v. 3, n. 04, p. 59–72, 2014. DOI: 10.15520/ijbm.vol3.iss4.8.pp59-72. Disponível em: http://innovativejournal.in/index.php/ijbm/article/view/1112. Acesso em: 11 may. 2024.