NITIROTE KITCHAROEN*, S. R. A STUDY OF FACTORS THAT AFFECTING SERVICE QUALITY OF PASSENGER SERVICE DEPARTMENT IN AIRLINES (AIRASIA, THAILAND). Innovative Journal of Business and Management, [S. l.], v. 2, n. 01, 2013. Disponível em: http://innovativejournal.in/index.php/ijbm/article/view/400. Acesso em: 28 mar. 2024.