Innovative Journal of Business and Management http://innovativejournal.in/index.php/ijbm <h3>Focus and Scope</h3> <p><strong>Innovative Journal of Business and Mangement [IJBM] </strong>is a bimonthly, an international, refereed journal published with the aim to provide an online publishing platform for the academia, management researchers, and management students to publish their original works. <strong>IJBM</strong> focuses on publishing scholarly articles from the areas of management, management principles, recent inventions in management, company management, financial management, human resources, accounting, marketing, operations management, human resource management, statistics, international business, information technology, environment, risk management, globalization and related areas. Asian journal of management research seeks original manuscripts that identify, extend, unify, test or apply scientific and multi-disciplinary knowledge concerned to the management field.</p> <p><strong>Key Features </strong></p> <ul> <li class="show">IJBM aiming to bring out research in management research with wider scope.</li> <li class="show">Emphasizes to bring out research articles that seek to uncover the science underlying technological advances.</li> <li class="show">Aims to cover all major works related to management domain.</li> <li class="show">Offering rapid review and publication, mostly the submitted papers will be published.</li> <li class="show">Online availability throughout the year enabling the user to download articles.</li> </ul> <p><strong>Frequency of publication</strong></p> <p>IJBM is published as <strong><em>monthly</em></strong> journal with 12 issues per year. Special editions are also planned subjected to the scope and need. Currently IJBM is also publishing peer reviewed papers of International and National level conferences conducted by various research and academic institutions.</p> en-US Innovative Journal of Business and Management 2277-4947 <p><strong><span style="text-decoration: underline;">COPYRIGHT AGREEMENT AND AUTHORSHIP RESPONSIBILITY</span></strong></p><p><strong> </strong></p><p>All paper submissions must carry the following duly signed by all the authors:</p><p>“I certify that I have participated sufficiently in the conception and design of this work and the analysis of the data (wherever applicable), as well as the writing of the manuscript, to take public responsibility for it. I believe the manuscript represents valid work. I have reviewed the final version of the manuscript and approve it for publication. Neither has the manuscript nor one with substantially similar content under my authorship been published nor is being considered for publication elsewhere, except as described in an attachment. Furthermore I attest that I shall produce the data upon which the manuscript is based for examination by the editors or their assignees, if requested.”</p> Impact of Intelligent Online Shopping Process on Customer Satisfaction: A case study of Lahore, Pakistan http://innovativejournal.in/index.php/ijbm/article/view/2402 <p>The purpose of this study is to understand a model of online shopping process as well as to point-out the major deriving factor towards customer satisfaction. Moreover, the trend of online buying and selling can also be increased in developing countries by focusing more on price and quality with best services. The customer satisfaction is the most important factor towards the development and explosive expansion of online stores. The more an online vendor provides reasonable prices with best quality, secure privacy, enjoyable element and more alternatives of offering products and services, the more will customer satisfaction which in turns create a long-lasting bond of customer-online vendor relationship. Data is collected by using questionnaire. Multiple linear regression applied to check which factors influenced most customer satisfaction related to online shopping. Transaction influenced most customer satisfaction as compared to interactivity and fulfilment. The results of study disclose that on-line shopping in Pakistan is expressively affected by numerous Demographic factors like transaction, age, interactivity, gender, fulfilment, and income. The results of the study can be further used by the researchers for leading imminent studies in the parallel area.</p> Huda Tahir*,Zeeshan Maqsood, Syeda Huma Jabeen,Muhammad Ejaz Sandhu, Rooma Qadeer ##submission.copyrightStatement## 2019-01-16 2019-01-16 8 01 1 11 An Assessment of Land Use Initiatives in Ethiopia http://innovativejournal.in/index.php/ijbm/article/view/2404 <p>Legalization as part of policy intervention emphasizes on the integration of informal land and housing markets in the formal economy and access to ownership through property titles. The study aimed at investigating the major Administrative, Socio economic and technical challenges and prospects of legalization of squatter settlements. The study employed descriptive research method. An interview questionnaire and key informant interview was the instruments used to collect primary data. Regarding the secondary sources; field reports, archival records, published articles on informal settlements and empirical evidences were reviewed under the study. The researcher used a Stratified sampling technique and 293 sampling units were selected from each stratum. The heads of squatter settlements servicing project desk office, land management and building certificate office, the process council and mapping office were the key informants from whom primary data was collected. Lack of sufficient awareness about the overall process of legalization, failure to afford the payment of fee for legalization, absence of an alternative modes of payment, mistakes and misrepresentation of results, lack of coordination, poor record management, inability to understand the application of GIS and inexistence of binding contracts was found to be the major socio economic, technical, administrative and legal challenges inhibiting the process of legalization. So, AACG shall augment the level of awareness of the residents, downsize recessive land registration process, enforce a legally binding contract with the house hold heads, revise the payment of fee for legalization on the basis of the ability of the residents to pay and arrange a different payment modalities and conduct training regarding the technical aspects of legalization especially on GIS. Keywords: Lega</p> Tadesse Gezahegn Gudeta ##submission.copyrightStatement## 2019-01-16 2019-01-16 8 01 12 21 Customer Perceptions of Mobile Services in Bangladesh. http://innovativejournal.in/index.php/ijbm/article/view/2428 <p>This study aims to have a real life exposure in the customer service sector of mobile communication in Bangladesh based on the six operators namely, airtel, banglalink, grameen phone, robi, teletalk, citycell. It identifies the customer services, satisfaction, and the barriers of services of mobile operators in Bangladesh.There were 200 respondents and interviews were conducted through questionnaires on the basis of likert scale method with those who were using different mobile operators like airtel, banglalink, grameen phone, robi, teletalk, citycell etc. Mean value and standard deviation tools have been followed to prepare a meaningful study. Customers are satisfied regarding network quality (? = 3.395) and attractive packages (? = 3.230) on the other hand dissatisfied with regular SMS notifications. These research results might be different in forthcoming days because of companies’ changes of policy, price, package etc according to market demand &amp; regulations. In this study have been tried to demonstrate the customer’s perception on mobile phone in Bangladesh.These results of study may helpful for companies, customers, academics as well as practitioners also to design innovation and satisfaction in the field of mobile services.</p> Md Moniruzzaman ##submission.copyrightStatement## 2019-02-04 2019-02-04 8 01 22 27 Earnings management, the influence of size, indebtedness and performance: The case of Moroccan listed companies http://innovativejournal.in/index.php/ijbm/article/view/2429 <p>This study attempts to contribute to the research literature in the field of management of earnings results and how it is put into practice by Moroccan listed companies. The main question that the paper attempted to investigate is whether these companies’ managers use accounting results management in an opportunistic way. The study was conducted on a sample of 54 companies on the Casablanca Stock Exchange between 2014 and 2016.The findings indicate that the guarantee of a stock market valuation to influence investors’ decisions is not at the heart of results management in Moroccan listed companies. Nevertheless, the importance of the size factor and the satisfaction of the conditions imposed by the creditors to justify the level of the discretionary behavior of the managers in terms of accounting and financial information are noteworthy.</p> BAGHAR Nezha ##submission.copyrightStatement## 2019-02-04 2019-02-04 8 01 28 41