RAGMOUN, W.; SAIDI, H. An Evaluation of Customers’ Expectations and Perceptions of Service Quality: Case of Saudi Banking System. Journal of Business Management and Economics, [S. l.], v. 5, n. 3, p. 05–14, 2017. DOI: 10.15520/jbme.2017.vol5.iss3.246.pp05-14. Disponível em: http://innovativejournal.in/index.php/jbme/article/view/1670. Acesso em: 7 may. 2024.