STRATEGIC PERFORMANCE MEASUREMENT GUIDELINES AND FRAMEWORK TO MERGE BALANCED SCORECARDS AND BUSINESS INTELLIGENCE TECHNIQUES

Authors

  • Marwa Muhammad Solayman Helwan University, Faculty of computers and information

Abstract

recently lots of companies in the world today make use of the Balanced Scorecard as their tool for managing the organization performance. The main challenge is to have an integrated measurement framework that effectively defines the performance measures and link them to the organizations strategies, then to analyze the represent and report the measured data and analyzing them; here comes the role of the BI as an essential key factor that contributes in presenting and translating the measurement results.

 

This paper is focusing on adopting the Balanced Scorecard (BSC) as a key framework for managing and measuringthe companies’ businesses. In addition to being a strong tool for communication of key strategies, the BSC provides clear linkages between strategies, the business processes by which the strategies are executed, and the Key Performance Indicators (KPIs) that measure business performance, moreover,a quick look is provided for how the BSC results can be presented using the business intelligence techniques.

References

[1] S. Williams, “BI and Balanced Scorecards: Key Tools in the Performance Management Toolkit,” DecisionPath Consulting, 2008. [2] M. Nemtsev, “Balanced Scorecards and performancepoint,” senior consultant, Gen-I, 2010. [3] S. Ghosh, S Mukherjee “Measurement of corporate performance through Balanced Scorecard : an overview,” Vidyasagar University, Journal of Commerce, Vol. 11, 2006. [4] B Paladino, N Williams “Moving strategy forward: merging the Balnanced Scorecard and Business Intelligence,“ Busienss Performance Management, 2008 [5] Robert S. Kaplan, David P. Norton, “The strtegy focused organization,” Vol. 23, No. 1(3 parts) Part 1, 2001. [6] Robert S. Kaplan, David P. Norton, “The Balanced Scorecard – measure the drive performance,” Harvard business review, 1992. [7] John M. Kamensky, “Top ten list: key factors that make a Balanced Scorecard successful,”IBM center for the business of government, 2005. [8] B Kali, “Strategic performance measurement,” RK Business Development LLC, 2003. [9] Paul R. Niven R l,”Balanced Scorecard step-by-step: maximizing performance and maintaining results,” ISBN-10: 0471780499, ISBN-13: 978-0471780496 , Edition: 2, 2006. [10] C Olszak, E Ziemba, “Approach to Building and Implementing Business Intelligence Systems,” Interdisciplinary Journal of Information, knowledge, and Management, Volume 2, 2007

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Author Biography

Marwa Muhammad Solayman, Helwan University, Faculty of computers and information

Graduated from Faculty of coputers and Information , Information systems department , GPA very good

 

Masters in information systems , software re-engineering

 

References

[1] S. Williams, “BI and Balanced Scorecards: Key Tools in the
Performance Management Toolkit,” DecisionPath Consulting, 2008.
[2] M. Nemtsev, “Balanced Scorecards and performancepoint,” senior consultant, Gen-I, 2010.
[3] S. Ghosh, S Mukherjee “Measurement of corporate performance through Balanced Scorecard : an overview,” Vidyasagar University, Journal of Commerce, Vol. 11, 2006.
[4] B Paladino, N Williams “Moving strategy forward: merging the Balnanced Scorecard and Business Intelligence,“ Busienss Performance Management, 2008
[5] Robert S. Kaplan, David P. Norton, “The strtegy focused organization,” Vol. 23, No. 1(3 parts) Part 1, 2001.
[6] Robert S. Kaplan, David P. Norton, “The Balanced Scorecard – measure the drive performance,” Harvard business review, 1992.
[7] John M. Kamensky, “Top ten list: key factors that make a Balanced Scorecard successful,”IBM center for the business of government, 2005.
[8] B Kali, “Strategic performance measurement,” RK Business Development LLC, 2003.
[9] Paul R. Niven R l,”Balanced Scorecard step-by-step: maximizing performance and maintaining results,” ISBN-10: 0471780499, ISBN-13: 978-0471780496 , Edition: 2, 2006.
[10] C Olszak, E Ziemba, “Approach to Building and Implementing Business Intelligence Systems,” Interdisciplinary Journal of Information, knowledge, and Management, Volume 2, 2007

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Published

2013-10-19

Issue

Vol. 3 No. 10 (2013): ASIAN JOURNAL OF COMPUTER SCIENCE AND INFORMATION TECHNOLOGY

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