Relation between Job Stress, Nurses' Practices and Patients’ Satisfaction in Port Said Governmental Hospitals

Abstract

Background:A lot of sources may lead to job stress in nursing. Nurses’ stress is animportant issue as it can affect their health and may likely affect patients’ care and patients’ satisfaction. Aim:The current study aimed to explore the relation between job stress, nurses' practices and patients’ satisfaction in Port Said Governmental hospitals. Subjects andmethods: Design: A descriptive correlational research design was used in the current study.Setting: The study was conducted in Port Said governmental hospitals.Subjects:All available staff nurses who are working in the previous hospitals at time of data collection with total number (118) nurses and all available male and female adult patients who were receiving direct care from the study nurses at time of data collection in the previous mentioned hospitals. Tools: Three tools were used for data collection; Job stress scale, nurses’ practice assessment check list and Munich patients’ satisfaction scale. Results indicated that, while 74.0 % of the studied nurses were suffering from high job stress, 63.9 % of them had satisfied practice scores, and63.0 % of the studied patients were unsatisfied regarding care provided.Conclusion; there were negative non-significant statistical correlations between total stress scores among the studied nurses, with their total nurses' practices, and total patients’ satisfaction regarding care provided. Recommendations:Future strategies and periodical studies to reduce workplace stress onnursing staff, focusing on nurses’ stress and patients’ satisfaction in the hospital should be implemented to keep up with the change of the phenomena.