AGBANU, P. G.; AMPOMAH, O. M.; TAGBOTOR, P. D.; FIADZOMOR, P.; NYARKO, I. K. Customer Relationship Management in Practice: A Study of Multicredit Ghana Limited, a Micro Finance Institution in Ghana. Journal of Business Management and Economics, [S. l.], v. 4, n. 3, p. 09–17, 2016. DOI: 10.15520/jbme.2016.vol4.iss3.181.pp09-17. Disponível em: https://innovativejournal.in/index.php/jbme/article/view/1698. Acesso em: 3 jul. 2024.