Innovative Journal of Business and Management

Purpose: The purpose of the study was to investigate the relevance and effectiveness of the Business Process Management System (BPMS) solution that is used at a major insurance service provider in Johannesburg.

Problem: The management at the insurance company is considering the decommissioning of the BPMS solution due to management claims of ineffectiveness and low relevance to business operations. Making this decision has become necessary so as to restructure, optimise and cut the maintenance cost of the company’s collection of information technology. However, there are arguments from within management that the tool is still relevant and useful to business operations.

Methodology: A quantitative approach was taken to measure user perception of BPMS at the company. A survey was conducted and data collected through an online questionnaire. The result from survey was used to test hypotheses about the BPMS solution.

Findings: The outcomes of the study indicated that although the current BPMS solution has technical challenges, it is rated as useful and relevant to business operations by majority of users.

Recommendations: It was recommended that the tool should not be decommissioned but rather the technical problems should be resolved and it should be upgraded and additional raining should be provided to users.

Key Words: Investigation, Effectiveness, Bsiness Process. Management, Insurance, Information Technology, Systems

Today information are the lifeblood of  organizations, successful organizations should collect high quality data which will lead to high quality of information resulting in a good and effective managerial decision making. Management Information System is type of information systems that gathered data and summarized it to meaningful and useful forms to help in decision making process. This research attempts to provide a better and clear understanding of the importance of Management Information System and therefore reviewing literature concerning the impact of MIS. The expected output of this study is to give clear views of MIS and the relation between MIS and managerial decision making process.

Training and Development is an important function of Human Resource management. It aims to improve employees’ skills by making them learn new techniques of doing work. It helps, updating their knowledge of doing work which results in increasing their efficiency and hence, results in increasing productivity of an organisation. Since Human resource is the most important asset of an organisation so, making best use of them is possible with the help of training which leads to their as well as organisation’s development.