An Investigation into the Effectiveness of Business Process Management Systems at Insurance Company in Johannesburg, South Africa

Cite this:
Lawal Awoniran, A. M. K. N. N. (2015). An Investigation into the Effectiveness of Business Process Management Systems at Insurance Company in Johannesburg, South Africa. Innovative Journal of Business and Management, 4(02), 9–22. https://doi.org/10.15520/ijbm.vol4.iss2.14.pp9-22
© 2022 Interactive Protocols
RIGHTS & PERMISSIONS
Article Views
207
Altmetric
1
Citations
-
LEARN ABOUT THESE METRICS
   PDF  

Abstract

Purpose: The purpose of the study was to investigate the relevance and effectiveness of the Business Process Management System (BPMS) solution that is used at a major insurance service provider in Johannesburg.

Problem: The management at the insurance company is considering the decommissioning of the BPMS solution due to management claims of ineffectiveness and low relevance to business operations. Making this decision has become necessary so as to restructure, optimise and cut the maintenance cost of the company’s collection of information technology. However, there are arguments from within management that the tool is still relevant and useful to business operations.

Methodology: A quantitative approach was taken to measure user perception of BPMS at the company. A survey was conducted and data collected through an online questionnaire. The result from survey was used to test hypotheses about the BPMS solution.

Findings: The outcomes of the study indicated that although the current BPMS solution has technical challenges, it is rated as useful and relevant to business operations by majority of users.

Recommendations: It was recommended that the tool should not be decommissioned but rather the technical problems should be resolved and it should be upgraded and additional raining should be provided to users.

Key Words: Investigation, Effectiveness, Bsiness Process. Management, Insurance, Information Technology, Systems

KEYWORDS:

 Special Issue

Article Metrics Graph

Chart Graph | Range Graph

Content

Section

Source

License

COPYRIGHT AGREEMENT AND AUTHORSHIP RESPONSIBILITY

 

All paper submissions must carry the following duly signed by all the authors:

“I certify that I have participated sufficiently in the conception and design of this work and the analysis of the data (wherever applicable), as well as the writing of the manuscript, to take public responsibility for it. I believe the manuscript represents valid work. I have reviewed the final version of the manuscript and approve it for publication. Neither has the manuscript nor one with substantially similar content under my authorship been published nor is being considered for publication elsewhere, except as described in an attachment. Furthermore I attest that I shall produce the data upon which the manuscript is based for examination by the editors or their assignees, if requested.”