CLIENT’S LEVEL OF SATISFACTION REGARDING QUALITY OF FAMILY PLANNING STERILIZATION SERVICES THROUGH EXIT INTERVIEWS.

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M. M. R. G. Abhay Mudey, “CLIENT’S LEVEL OF SATISFACTION REGARDING QUALITY OF FAMILY PLANNING STERILIZATION SERVICES THROUGH EXIT INTERVIEWS”., ijmhs, vol. 3, no. 6, Dec. 2013.
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Abstract

Background: Quality of care has emerged as a central organising principal for family planning programme in India after commitment of Government for reduction in population, keeping the clients in centre of concern. This study was designed to assess client’s perception regarding quality of family planning services and their level of satisfaction regarding the same. Methodology: This observation based cross sectional study was conducted at randomly selected 50% of health care facilities of Wardha district, which include 13 Primary Health Centres, 04 Rural Hospitals and District Hospital, Wardha. Pre tested, semi structured exit interview schedule was administered to collect data. After data analysis, level of satisfaction was determined both quantitatively and qualitatively. Results: Mean age of clients was25.42 (SD±02.33) years and mean age of spouses was 30.90 (SD±03.90) years. Clients were highly satisfied at District Hospital, 50% of rural hospitals and only at 71.42% of PHCs. Clients perceived that behavior of health providers was ‘polite’ and ‘courteous’. Conclusion: Level of satisfaction showed wide range among clients at different health facilities, which is a direct predictor of quality of health care services provided.

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